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Customer Support

Van Meter employees are always asking themselves, “What is true customer service?” We’re constantly looking for ways to improve your experience and better serve you, no matter where you are in the buying process.

Staff members at all 15 Van Meter electrical supply locations know how to provide support for the solutions and services you need. From designing the right system and assisting with product selection to making returns as easy as possible, we’ll facilitate every step of the process with our network of helpful resources.

Outside Sales Team

To better understand your business challenges so we can suggest possible solutions, our sales representatives visit customers regularly to answer questions and discuss needs or requests. You don’t have to spend time researching products, because we’ll keep you up to date on the newest technology. You’ll also know all about upcoming Van Meter training and events so you can stay competitive. 

Power Transmission Support Center

Focused on power transmission solutions from Van Meter electrical supply, the Power Transmission Support Center will lead you through any challenge. Have a question? They can answer it. Want to learn more about a new power transmission technology? This team will get you the information and training you need. 

Inside Sales Team

customer support inside sales teamFrom quotes to order placement, you’ll receive immediate assistance from our inside sales team. This team will track your order to make sure it’s completed exactly as you requested (and that you have it on time). Once you’ve got what you need, don’t be surprised if a member of our inside sales team calls just to check in and make sure everything is running smoothly. 

Product Specialists

With more than 80 product specialists in lighting, datacomm, automation, power transmission, utility, energy, and enclosures, our dedicated product specialists are here to help right away. The team is just an e-mail, phone call, or visit away when you want to troubleshoot or discuss financing options. Whether your project is just getting started, or long after it is complete, think of Van Meter’s product specialists as your personal, day-to-day problem-solvers.

Automation Support Team

customer support automation support teamSpecializing in automation solutions from Van Meter electrical supply, our automation support team experts walk you through questions, problems, challenges, or new product options for everything from auto identification and motion center controls to pneumatics and drives. If you have a question or want to know more about what we can automate for your project, this is the place to start. Van Meter can work with you to select and design automation solutions for your application.

Technical Support

Van Meter’s Technical Support Center is committed to connecting you with the right specialists (all trained by product suppliers) who can offer application support, technical troubleshooting, and onsite assistance whenever you need it. We can also customize training sessions to show you how to work with new technology solutions. Our Technical Support Center can even help you find a quality systems integrator in your area so you have one less thing on your to-do list.

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Talk to an employee-owner about how we can make a positively powerful impact on your business.

Contact Us Today

Contact Us

Fill out the form below and a member of our First Impressions team will connect you. Or call us now:

General Customer Support: 1-800-247-1410
Automation Support: 319-368-2888
Power Transmission Support: 319-368-2887

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