Van Meter Online Ordering
Frequently Asked Questions
Get answers to frequently asked questions about Van Meter's online ordering and customer service portal.
Go to the yellow navigation bar at the top of the page and hover or click Sign In, then choose create an account.
If you already have a business account with Van Meter, you must register using that account to avoid pricing and order discrepancies. Fill out the registration form and we’ll contact you within 1 - 2 business days to let you know when your account has been created.
You will need to have access to your Van Meter account number to request an online account. If you do not have access to your account number, please contact us.
To get access faster, talk to the administrator of your Van Meter online account and ask them to add you as a user. If you are unsure if you have a business account or an administrator, contact us, and our team will communicate who the administrator is for your organization. Users are managed from the My Account dashboard under Manage Users.
If you do not have a business account with Van Meter, you may proceed by choosing No to the question “Do you have a credit account with Van Meter?”
No, you must create an account to place orders online.
To report an issue with the website, click the Need Help? button located on the right side of your browser. Select Feedback from the Subject drop down menu, then fill out the form provided.
In the My Account dashboard, click Order History in the left sidebar menu or click View Order History from the Order History tile.
From there, you will be able sort, filter, search and view details on all past orders — whether they’ve been placed online or not.
If you’re an existing Van Meter customer with an online account, payment options include purchase order (P.O.) based on your existing credit terms or credit card. Customers without a Van Meter business account can order using your credit card only, which can be saved to your account for use in future orders.
You can find product availability in the green box on both the product listing and product details pages.
By default, availability shows the inventory level across the entire organization, not just your local Van Meter branch.
To see more detailed inventory levels, including your local branch, click See Location Availability. If a product is not in stock at your local branch, it typically can be shipped next day from another Van Meter location.
When pricing is not available, you must request a quote to obtain pricing. To request a quote, add the items to your cart and proceed to checkout.
If your cart contains both items with and without pricing, you may checkout for the items with pricing, leaving the items without pricing in your cart. At that point, you may request a quote for the remaining items without pricing that are left in your cart.
Additionally, you may request a quote for your entire cart at any time – even if items in your cart already contain pricing.
In the My Account dashboard, select the order in question from your Order History to see the Order Details. Next, click the Return Request (RMA) button at the top and fill out the form. You will have the option to select the item(s) and quantity to return, reason for the return, add item-level notes, and leave order level comments. The information you submit will be sent directly to our Returns Department for processing.
Unfortunately, you are unable to edit an order online once it’s been placed. To make an edit, contact your Van Meter sales representative directly or call us at 1-800-247-1410.
In the My Account dashboard, select the order in question under Open History to see the order details. On the Order Details page, you can find information about the ship date and number of items shipped. If the order contains multiple generations, click the Order Generation number to see more details. The Shipping Link will redirect you to the carrier’s tracking information. Tracking numbers are only available when shipped from a third-party carrier like UPS or FedEx. Tracking information, including notifications, for orders delivered directly by Van Meter are not available at this time. We are working to add that functionality to the website in the future.
For all of our Iowa, Minnesota, and Wisconsin locations as well as our Omaha, Kansas City, and Wichita branches, we have an expansive delivery area served by our Van Meter fleet. To find out if we deliver to your location, call 1-800-247-1410. If the product is in stock online and your location is inside of our delivery area, orders placed online before 4:30 p.m., in most cases, will be delivered next day*. UPS, FedEx and LTL vary depending on your location. If the material is not available in one of our distribution centers and needs to be transferred from one branch’s local inventory to another, then delivery will likely take two days*.
*Unfortunately, we cannot guarantee next-day or two-day delivery.
In the My Account dashboard, click Addresses from the left sidebar menu. From here you can request a new, edit or delete a shipping address. Requests are sent directly to your Van Meter Sales Representative as all requests require further processing before permanently saving to your account.
To change your default ship-to address, click My Profile from the left sidebar menu on the My Account dashboard. Or click Change Default Ship-To Account from the Default Ship-To Address tile at the bottom of the My Account dashboard.
Additionally, during checkout, to change the selected shipping address, click Change next to Shipping Information. From here you can select another ship-to address or insert a one-time shipping address. Keep in mind, to request a new ship-to address, you must do so from the My Account dashboard.
In the My Account dashboard under Open History, select the order in question to see more details. On the Order Details page, you can view proof of delivery. To see the order packing slip, see the item details at the bottom of the screen. Click the Order Generation number to see details about the lines associated with that order.
Once you’re logged in, all pricing displayed will be specific to your account. You can find your pricing on both the product listing or product details page. If you’re not logged in, the pricing displayed will be the default web price. If you feel your pricing is incorrect, please reach out to your Van Meter sales representative.
To view your monthly statements, click Account Summary in the left sidebar menu of the My Account dashboard. Account Summary will only show on the sidebar menu of My Account if your user access role is Administrator or Finance.
To pay your bill online, click Make A Payment in the left sidebar menu of the My Account Dashboard. You will be redirected to an external site called BillTrust. For questions about invoices, statements, Billtrust enrollment, or to pay your bill, please contact our Accounts Receivable department directly at [email protected] or call 1-800-247-1410.
In the My Account dashboard, go to My Profile in the left sidebar menu to change your password.
In the My Account dashboard, go to Manage Users at the bottom of the left sidebar menu. Here you can create a new user, disable a user or delete a user. Only users with the role of Administrator can manage users. When creating a new user, you have the option to assign roles of Administrator, Senior Buyer, Junior Buyer, Estimator, Order History, Finance, or PunchOut. Learn more about User Roles: Access and Permissions
In the My Account dashboard, go to My Profile in the left sidebar menu. From here you are able to change your email address and password. To change additional contact information, please contact your Van Meter sales representative.