Installed Base Evaluations (IBE)

installed base evaluations (IBE)

Installed base evaluations (IBEs) are comprehensive, in-person, panel-by-panel audits that use your unique plant hierarchy to tell you where all your industrial electronic equipment is located, identify highest downtime risks, and pinpoint which parts are (or will soon be) obsolete.

During an IBE, the physical and environmental conditions are examined to identify potential problems that may cause you downtime in the future. IBEs can be extended into storerooms to improve overall parts-management initiatives as well.

Upon completion of the audit, you're provided with a full report with detailed explanation from Van Meter on results and we help you build a strategy for any identified opportunities such as planning for equipment migrations, where to reduce inventory and carrying costs, and discuss how to plan for the future to reduce downtime and optimize production.

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Network Assessment

To maintain (or increase) production levels and meet growing demands while keeping costs in check, manufacturing plants are capitalizing on the benefits of connected enterprises (also known as “Industrial Internet of Things,” Industry 4.0, Smart Manufacturing, and other names) to seamlessly connect people, processes, and equipment.

In a connected enterprise, devices and systems connect to the industrial network making critical manufacturing information available which can be used to impact a variety of KPI’s such as, improve productivity, reduce time to market, and enhance quality. In these environments, downtime due to slow, outdated, or poor-performing networks can quickly lead to lost revenue.

A healthy, robust network is vital to stay ahead of the competition. As an authorized Rockwell Automation distributor – together, we partner with your operations and plant management teams to conduct complete network assessments and provide you with the findings so you can get your network ready for future technology from both a physical and logical perspective.

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In any situation where employees are exposed to potential electrical hazards while working on, with, or near energy-using equipment, OSHA 1910.147 lockout/tagout regulations must be followed.

Van Meter can help you create and document the right procedures with every part of the lockout/tagout process including making it widely available to the right people, training the right people and conducting annual audits.

As a trusted Rockwell Automation partner, we also have access to dedicated lockout/tagout compliance resources, including policy overview, and devices and hardware.

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Remanufactured & Repair Services

Avoid lost productivity and enhance the performance of your production environment with Rockwell Automation repair services through your one-source solution provider, Van Meter Inc.

As your trusted partner for electrical, electronic, mechanical and servo product repairs, we can meet your repair needs quickly and conveniently. With a full suite of repair capabilities, including remanufacturing, exchange, parts management, renewal parts and support services for both Allen-Bradley and non-Allen-Bradley parts, we can provide you with a comprehnsive repair services. Made by anyone, repaired by Rockwell Automation.

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TechConnect Remote Support Services

techconnect support

Van Meter’s automation team is filled with experts and our Technical Support Center who are ready to answer your questions. But if you’re faced with a problem that needs more attention, we can help you secure frontline support for assistance any time of day. Rockwell Automation’s TechConnect offers scaled coverage to meet your needs. Whether it is to quickly resolve production issues, improve training, or streamline software updates, TechConnect can provide the knowledge and support you need to address some of your top challenges while avoiding the steep fees associated with making a one-time support call or request for help.

Rockwell Automation’s TechConnect support resource serves as insurance for your automation equipment and software by helping you and your staff for whatever may come your way.

  • Self assist includes access to the Rockwell Automation Knowledgebase where you can find technical support documents to help you troubleshoot and solve your problem. You’ll also be able to submit questions via email
  • Product Support  If you need a little more assistance, the product support option includes everything you get with the self-assist option, but also provides real-time, product-level phone support and remote-desktop troubleshooting.
  • Application Support Real-time application level support includes a designated support team and phone number for you to utilize as needed. Having access to a support team that knows your equipment and programming enables you to get up and running quicker.

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Parts Management Agreement (PMA)

With a PMA in place, you’ll have Rockwell-owned parts in your facility, ready and available to purchase as you need them. These agreements help address issues with outdated inventory. Product warranties begin when the product is put into operation.

Field Labor & Engineering Support

If you are experiencing engineering and maintenance staffing challenges, or don’t have the resources to maintain or repair equipment, update programming or troubleshoot– we can help. Van Meter has an extensive partner network of experienced field service professionals to help provide you peace of mind that you will get consistent, high-quality engineering and guidance.  These services offer a wide range of skills to respond to your specific needs that include operation service support (start-up, conversion and upgrade assistance as well as application development), engineering design and support  for large projects, networks, machine safety, software upgrades, product migration and more, and on-site emergency troubleshooting and repair. 

Machine Safety

We offer a comprehensive portfolio of safety solutions, services and training to protect all of your investments. Our automation experts can assist in evaluating potential hazards and risks to find the right solution for you.

Tech Support

Whether you have questions about or issues with an automation product, our dedicated team of industrial automation experts are here to help answer your questions and assist with your project needs. 


Preventing downtime isn’t just about equipment – it’s also about having your staff trained to identify, address and prevent problems in the first place.  We offer a wide range of training options both in person and online.  We can work with you to identify the right training options for you.  Training sessions include hardware, software, mechanical and electrical skills training and more.

  • Classroom Training
  • Personalized Training
  • e-Learning

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Best Practices

Download the 2024 State of Smart Manufacturing Report
Download the 2024 State of Smart Manufacturing Report
Download the report now to find out what’s working for leading manufacturers, benchmark your technology usage, explore best practices and uncover 2024 trends.

Best Practices

Smart manufacturing’s impact: Is it moving fast enough?
Smart manufacturing’s impact: Is it moving fast enough?
Smart manufacturing can have many positive impacts for companies, but the problem is many aren’t buying in because they don’t know what kind of short- and long-term benefits it can provide.

Best Practices

Four cybersecurity approaches and strategies for industrial networks
Four cybersecurity approaches and strategies for industrial networks
Companies implementing a cybersecurity program need to have a clear agenda and know the tools available. Four approaches and products are highlighted.

Everything You Need to Succeed

Van Meter's dedicated industrial automation experts can help answer your questions and assist with your project needs.